Safaricom said it has closed its Thika Road Mall (TRM) shop, after a staff member tested positive for coronavirus.
The company’s Chief Executive Officer Peter Ndegwa said the staff had been isolated for treatment.
“Safaricom PLC was notified that one of our staff members working at the Thika Road Mall shop has tested positive for COVID 19. The employee is currently in isolation and receiving appropriate medical attention,” he said in a statement.
All other staff members who were working with the affected employee were also informed and counselled.
“They are undergoing counseling and screening to ensure their safety and wellbeing,” the CEO said.
Following this occurrence, he said “our Thika Road Mall shop has been closed temporarily for cleaning and sanitization.”
“The health, safety and wellbeing of our staff and customers is our top most priority. We are fully supporting our affected colleagues and their families, through the recovery period by providing all necessary medical care and psychosocial support required, ensuring their wellbeing,” Ndegwa said.
Customers were asked to access services from other nearby shops, as well as through self-service channels which include; Zuri Chatbot, MySafaricom App and our Interactive Voice Biometric System.